Phone answering Every plan
Missed calls answered in your business name, with the details with you in a minute.
AI receptionist for UK small businesses
Stop losing jobs to the next name on the list.
When you cannot pick up, While You Work answers in your business name, takes the caller's details and emails them to you in a minute, or texts you straight away on Pro and Business. From £39 a month plus VAT, with a free 7-day trial first.
Hear a sample call free, no card needed, and you keep your own number. No website? Tell us about your business instead.
Or ring 01202 144997 and hear Ellie, our own receptionist, answer.
The numbers
Small businesses lose work while they are doing the work
1 in 3
calls to UK micro businesses go unanswered
Moneypenny, 2016
60%
of tradespeople struggle to answer the phone at work
Fix Radio, 2022
69%
of callers who reach voicemail hang up without a message
Moneypenny, 2016
Where these numbers come from, and what a missed call costs you
Proof
Real calls, a real UK company, and your money back if it is not for you
Answering real calls on UK business lines since September 2026
UK
Vitesse Digital Ltd, registered in England and Wales (16074150), ICO registered, servers in London
No card
7 days free to try it on your own line, then a 14-day money-back guarantee once you pay
How it works
Three steps, no new number, no app to learn
Tell us about your business
Your name, what you do, your hours, your area and your prices if you want callers told. Ten minutes on a simple form.
Switch on divert
One code on your mobile sends calls you do not answer within 20 seconds to your While You Work line. Turn it off any time.
Get the details in a minute
The caller is greeted in your business name, asked the right questions for your kind of business, and told you will ring back. You get the details, they get a confirmation.
Who it is for
Set up for your kind of business
Each kind of business has its own receptionist set up for the questions that matter. A plumbing emergency is handled differently from a lesson cancellation or a salon booking.
What you get
Every way customers reach you, one receptionist
Every plan answers the phone. Pro adds website chat, and Business adds email, Facebook and Instagram and diary booking. Every channel shares the same knowledge of your business, so the answer is the same whether someone rings, messages or emails.
Website chat Pro and Business
A chat window on your website that turns browsers into booked callbacks while you are busy with a customer.
Diary booking Business
Books the job or appointment into your diary on the call and texts your deposit link, so no-shows stop costing you a day.
Email replies Business
Enquiry emails answered in minutes with the right questions asked, and drafts for anything that needs you.
Facebook and Instagram Business
Facebook and Instagram messages answered instantly, because that is where a lot of local work now starts.
WhatsApp BusinessComing
Replies to WhatsApp messages in seconds, even mid-job or mid-appointment, and books the callback.
Phone answering, website chat, email replies, Facebook and Instagram and diary booking are live now. WhatsApp is being built and will be on the Business plan.
What the caller hears
A real conversation, in your name
"Hi, you're through to Dave's Plumbing. Dave's out on a job, so I'm the automated assistant taking the details for a call back. Calls are recorded so nothing gets missed. What's your name?"
- Asks what the job is, where it is and how urgent it is
- Reads the callback number back digit by digit
- Gives your call-out fee if you want it to, never a made-up quote
- Flags emergencies like gas smells and leaks straight away
- Politely ends sales calls so they never reach your inbox
Pricing
Three plans, priced per call, not per minute
A call counts once however long it lasts, up to 10 minutes. No contract, and cancel within 14 days of your line going live for a full refund.
Every trial runs on the Pro plan; pick your plan when you add a card.
Founding offer: the first 50 businesses in the UK get Pro for £49 a month + VAT for their first 12 months.
Questions
Straight answers
Does it sound like a robot?
No. Callers hear a natural British voice that answers in your business name, asks one question at a time and confirms the number back. The greeting tells every caller it is the automated assistant for your business and that calls are recorded. It never pretends to be you.
Do I need a new phone number?
No. You keep your number. You switch on divert-on-no-answer from your mobile, which takes about a minute, and calls you do not pick up within 20 seconds come through to us.
What happens after the call?
Within a minute you get an email with the caller’s name, number, postcode and what they need, and on Pro and Business urgent calls are texted to you straight away, or every call if you prefer. The caller gets a text confirming you will ring them back.
Can it quote or book?
It gives your prices, call-out fee or lesson price if you want it to, and never invents a quote. On Pro it can text callers your booking link, and on Business it books the job or appointment into your diary on the call and texts your deposit link.
Is there a contract?
No. Monthly or yearly, cancel any time from your account or by email. Cancel within 14 days of your line going live and you get a full refund.
Is there a free trial?
Yes. 7 days free with no card, up to 30 calls or 60 minutes. After that add a card to keep your receptionist, or do nothing and the line stops. There is also a 14-day money-back guarantee once you pay.
Hear it for yourself
Hear it answer as your business, free
Put in your website or business name and hear your own receptionist answer. Hear a sample call free, no card needed, and you keep your own number.
No website? Tell us about your business instead. Or ring 01202 144997 and hear Ellie, our own receptionist, answer.
Ready to put it on your own line? Start your free 7-day trial