Legal
Sub-processors
Last updated 15 October 2026
These are the providers that process personal data for While You Work (Vitesse Digital Ltd) to deliver the service, under our data processing terms. We email customers at least 30 days before we add or replace one. Customers can have the name of each provider at any time: email support@whileyouwork.co.uk and we will send the full list within two working days.
| Provider | What they do | Where | Transfer safeguard |
|---|---|---|---|
| Voice platform | Voice calls: the speaking voice, speech recognition, call recordings and transcripts | United States | UK Addendum to the EU Standard Contractual Clauses |
| AI language model provider | Language model that understands calls and messages, writes summaries and chat replies | United States | UK Addendum to the EU Standard Contractual Clauses |
| Search data provider | Only at set-up, and only if your website blocks our reader: we look up what Google shows for your own website address so the form can still be filled in. Just the website address is sent | Estonia (EU) | UK adequacy regulations for the EEA |
| Telephone and messaging provider | Phone numbers, call routing, text messages and WhatsApp messages | United States and Ireland | UK Extension to the EU-US Data Privacy Framework |
| Hosting provider | Application hosting, database and encrypted backups | London, United Kingdom | Not needed (UK) |
| Second backup store | From 16 November 2026: a second copy of our nightly database backups, encrypted before they leave our server so the provider cannot read them, and deleted after 90 days | European Union | UK adequacy regulations for the EEA |
| Website delivery and security provider | Website hosting, DNS, security and email routing | Global network | UK Extension to the EU-US Data Privacy Framework |
| Email delivery provider | Sending and receiving email | European Union | UK adequacy regulations for the EEA |
| Payment provider | Subscription payments; card details are held by the payment provider, not by us | Ireland and United States | UK Extension to the EU-US Data Privacy Framework |
| Error reporting provider | Error reports, with personal data removed before sending | United States | UK Extension to the EU-US Data Privacy Framework |
| Calendar, email and website statistics provider | Only if you connect a Google calendar or mailbox; also website statistics for visitors to whileyouwork.ai and whileyouwork.co.uk | United States | UK Extension to the EU-US Data Privacy Framework |
| Calendar and email provider | Only if you connect an Outlook calendar or mailbox | United States | UK Extension to the EU-US Data Privacy Framework |
| Social messaging provider | Only if you connect WhatsApp, a Facebook Page or an Instagram account: sending and receiving those messages | Ireland and United States | UK Extension to the EU-US Data Privacy Framework |