Who it is for / Personal trainers
An AI receptionist for personal trainers.
Mid-session, your phone stays in the bag. While You Work answers the calls you miss in your business name, finds out what the caller wants, whether they are new, and when they would like to start, and sends you the details a minute later.
Hear a sample call free, no card needed, and you keep your own number. Ready to put it on your own line? Start a free 7-day trial, no card.
The first 50 UK businesses get Pro for £49 a month plus VAT for their first 12 months, then £69. Plans start at £39. Your line switches on as soon as you finish the set-up form, with a 7-day free trial first and a 14-day money-back guarantee once you pay.
On every call
What your receptionist asks
- What they want help with
- Whether they are a new or an existing client
- When they would like to start or train
- The best number to ring back, read back to check it
- Your prices, only if you have set them and they ask
Urgent jobs
Today’s changes go to the top
- A client who cannot make today’s session
- A caller who says it cannot wait
The receptionist never gives fitness, injury or medical advice. If a caller describes a medical emergency, the receptionist tells them to ring 999, or 111 if it is not life-threatening, before taking any message.
An example week
A week of calls to a personal trainer
A trainer's phone rings during sessions, and a new-client enquiry is worth a block of ten. The receptionist gets the goal and the availability, and books the first chat.
- Monday, 7.10am: a caller wanting to start before a holiday in eight weeks. Goal and available days taken.
- Tuesday: a client moving Thursday's 6pm to 7pm. Message with the name.
- Wednesday, 12.40pm: a caller asking about online coaching rather than in person. Question noted.
- Thursday: a corporate enquiry for lunchtime sessions for a small office. Details taken.
- Saturday, 9am: a caller asking your rates and whether the first session is a consultation. Answered from your set-up notes.
The maths
What a missed call costs personal trainers
Say you miss 3 calls a week and two in five of those callers would have booked a block of ten sessions worth about £400.
3 calls × 40% × £400 = £480 a week. × 52 weeks ÷ 12 = £2,080 a month of work going to someone else. An example: put your own numbers into the missed-call calculator.
New clients ring two or three trainers. The one who answers, or whose receptionist does, gets the consultation and the block.
Timing
When a personal trainer's phone rings
January, September, and the six weeks before summer. The calls come at 6am and 6pm, which is when you are counting reps for someone else.
What callers hear
An example call, word for word
The receptionist asks one thing at a time, checks the number back and never makes up a price. The details reach you by email a minute after the call, and by text straight away when it is urgent, on Pro and Business.
Emailed to you a minute later
Owen (new client), 07700 900247. Wants to get fit for a charity run in March, evenings, start soon.
Receptionist: Hi, you’re through to Strong Start PT. Thanks for calling, I’m the automated assistant. Jess can’t get to the phone right now, but I can take your details so she can get back to you. Calls are recorded so nothing gets missed. What’s your name?
Caller: Hi, it’s Owen. I want to get fit for a charity run in March and I’m looking for a trainer.
Receptionist: Thanks, Owen. Have you trained with Jess before?
Caller: No, I haven’t.
Receptionist: When would you like to start?
Caller: As soon as possible. Evenings suit me.
Receptionist: And what’s the best number for Jess to ring you on?
Caller: 07700 900 247.
Receptionist: So that’s 07700 900 247. Is that right?
Caller: Yes, that’s right.
Receptionist: Thanks, Owen. Jess will get back to you about starting, and I’m sending you a text now to confirm.
Set up
Three steps, and you keep your number
Tell us about your business
A short form made for personal trainers:
- Your business name and first name
- Opening hours and where you are
- What your business does, in plain words
- Your prices, only if you want callers told
- Your booking or cancellation policy
- Whether customers ever need you urgently
- Anything else callers should know
- In person, online or both
- Where you train: gym, studio, outdoors, client's home
- Whether the first session is a free consultation
Switch on divert
One code on your mobile sends calls you do not answer within 20 seconds to your While You Work line. Turn it off whenever you like.
Get the details in a minute
Every caller is greeted in your business name. You get the details a minute later, and the caller gets a text saying you will ring back.
Questions
Questions from personal trainers
Will it give fitness or injury advice?
No. It takes the details and passes them to you. If a caller describes a medical emergency, it tells them to ring 999, or 111 if it is not life-threatening.
Can it book sessions into my diary?
Yes, on the Business plan. It offers the caller your real free times, books the session and texts them a confirmation, with your deposit link if you take deposits. On Pro it can text the caller your booking link instead, and on Starter it takes the details and tells the caller you will ring back.
How much does it cost?
Starter is £39, Pro £69 and Business £129 a month + VAT, for 50, 150 or 400 calls a month. The first 50 UK businesses get Pro for £49 a month + VAT for their first 12 months. There is no contract, and if you cancel within 14 days of your line going live you get a full refund.
Can it explain how the first session works?
Yes. Whatever you put in set-up, for example a free 30-minute consultation, it explains to new callers and takes their availability for it.
Will it give my rates?
Only the rates you have listed, read as written. If you prefer to discuss pricing on the consultation, leave them out and it says you will go through options when you speak.
More detail: how the AI receptionist works, the call answering service behind it, what a virtual receptionist does, what a missed call costs, UK call answering prices and how we compare.
Fill the gaps in your diary without picking up the phone
Free for 7 days, no card. Pupils and clients who ring while you are busy get a proper answer, a text to say you will ring back, and on Pro your booking link. Plans from £39 a month plus VAT after that; Pro is £69, or £49 plus VAT for 12 months for the first 50 UK businesses.