Who it is for / Removal companies
An AI receptionist for removal companies.
On moving day your hands are full and the phone keeps ringing. While You Work answers the calls you miss in your business name, finds out what the move is, where from and when, and sends you the details a minute later.
Hear a sample call free, no card needed, and you keep your own number. Ready to put it on your own line? Start a free 7-day trial, no card.
The first 50 UK businesses get Pro for £49 a month plus VAT for their first 12 months, then £69. Plans start at £39. Your line switches on as soon as you finish the set-up form, with a 7-day free trial first and a 14-day money-back guarantee once you pay.
On every call
What your receptionist asks
- The size of the move, in the caller’s own words
- Where they are moving from, at least the postcode
- When they need to move
- The best number to ring back, read back to check it
- Your prices, only if you have set them and they ask
Urgent jobs
Short-notice moves go to the top
- A move in the next few days
- A caller whose removal firm has let them down
- A caller who says it cannot wait
On Pro and Business, urgent calls are texted to you straight away, and every call is emailed to you.
An example week
A week of calls to a removals firm
Removals enquiries have a fixed date and a lot of detail. The receptionist gets the date, the two addresses and the size of the move before anything else.
- Monday: a three-bed house move in three weeks, completion date not confirmed. Both postcodes taken, date noted as provisional.
- Tuesday, 9.20am: a student wanting a single room moved across town this weekend. Small job, details taken.
- Wednesday: an office manager asking about moving twelve desks on a Saturday. Commercial enquiry noted.
- Thursday, 7pm: a caller asking whether you provide packing and boxes. Question noted.
- Friday: a customer confirming the parking suspension is in place for Monday. Message taken, existing customer.
The maths
What a missed call costs removal firms
Say you miss 3 calls a week and two in five of those callers would have booked a house move worth about £600.
3 calls × 40% × £600 = £720 a week. × 52 weeks ÷ 12 = £3,120 a month of work going to someone else. An example: put your own numbers into the missed-call calculator.
Movers get three quotes in an afternoon. The firm that answers gets the survey, and the survey gets the job.
Timing
When a removals firm's phone rings
Fridays, the last week of every month, and the summer when family moves peak. The calls come while your crew is carrying a sofa down a staircase.
What callers hear
An example call, word for word
The receptionist asks one thing at a time, checks the number back and never makes up a price. The details reach you by email a minute after the call, and by text straight away when it is urgent, on Pro and Business.
Emailed to you a minute later
Beth, 07700 900457, DE22 Derby to Nottingham. Three-bed house move on the 28th, wants a quote.
Receptionist: Hi, you’re through to Two Brothers Removals. Adam is out on a job, so I’m the automated assistant taking the details for a call back. Calls are recorded so nothing gets missed. What’s your name?
Caller: Hi, it’s Beth. We’re moving out of a three-bed house on the 28th and need a quote.
Receptionist: Thanks, Beth. Where are you moving from?
Caller: DE22, in Derby, to Nottingham.
Receptionist: And what’s the best number for Adam to ring you on?
Caller: 07700 900 457.
Receptionist: So that’s 07700 900 457. Is that right?
Caller: Yes, that’s right.
Receptionist: Thanks, Beth. Adam will ring you back to talk through a quote, and I’m sending you a text now to confirm.
Set up
Three steps, and you keep your number
Tell us about your business
A short form made for removal firms:
- Your business name and first name
- Working hours and the area you cover
- What you do, in plain words
- Your call-out fee, only if you want callers told
- Whether you take emergencies out of hours
- Anything else callers should know
- Domestic, commercial or both
- Whether you offer packing, storage and boxes
- How far you travel and whether you do European moves
Switch on divert
One code on your mobile sends calls you do not answer within 20 seconds to your While You Work line. Turn it off whenever you like.
Get the details in a minute
Every caller is greeted in your business name. You get the details a minute later, and the caller gets a text saying you will ring back.
Questions
Questions from removal firms
Does it take the details I need to quote?
It takes the size of the move, where from and to, the date and the best number, so you can ring back with the right questions. It never gives a price unless you have set one.
Can it book jobs into my diary?
Yes, on the Business plan. It offers the caller your real free times, books the job and texts them a confirmation, with your deposit link if you take deposits. On Pro it can text the caller your booking link instead, and on Starter it takes the details and tells the caller you will ring back.
How much does it cost?
Starter is £39, Pro £69 and Business £129 a month + VAT, for 50, 150 or 400 calls a month. The first 50 UK businesses get Pro for £49 a month + VAT for their first 12 months. There is no contract, and if you cancel within 14 days of your line going live you get a full refund.
Will it collect both addresses and the moving date?
Yes. It asks where from, where to, the date, and roughly how much is being moved, then reads the number back, so your quote call starts with the facts.
Can it say we need a survey before quoting?
Yes. If you put that in set-up, it explains you will arrange a survey or video call and takes the details for it.
More detail: how the AI receptionist works, the call answering service behind it, what a virtual receptionist does, what a missed call costs, UK call answering prices and how we compare.
Source: Fix Radio survey of more than 220 UK tradespeople, reported by PHAM News, October 2022.
Try it on the calls you miss this week
Free for 7 days, no card, and you keep your own number. The next time you are under a sink or up a ladder, your receptionist takes the call and the details are in your inbox before you have washed your hands. Plans from £39 a month plus VAT after that, and the first 50 UK businesses get Pro for £49 plus VAT for 12 months.
Also set up for mechanics and garages, plumbers and heating engineers, electricians, builders, roofers, locksmiths, and for every other kind of business.