Who it is for / Cleaners and cleaning companies
An AI receptionist for cleaners and cleaning companies.
You cannot take a call with a hoover running. While You Work answers the calls you miss in your business name, finds out what cleaning the caller needs, where and when, and emails you the details a minute later.
Hear a sample call free, no card needed, and you keep your own number. Ready to put it on your own line? Start a free 7-day trial, no card.
The first 50 UK businesses get Pro for £49 a month plus VAT for their first 12 months, then £69. Plans start at £39. Your line switches on as soon as you finish the set-up form, with a 7-day free trial first and a 14-day money-back guarantee once you pay.
On every call
What your receptionist asks
- What cleaning they need, in their own words
- Whether they are a new or an existing customer
- When they need it
- Their postcode or area
- The best number to ring back, read back to check it
Urgent jobs
Short-notice jobs go to the top
- A clean needed today
- A problem with a clean you have already done
- A caller who says it cannot wait
Your prices are only given if you have set them. Otherwise callers are told you will quote.
What callers hear
An example call, word for word
The receptionist asks one thing at a time, checks the number back and never makes up a price. The details reach you by email a minute after the call, and by text straight away when it is urgent, on Pro and Business.
Emailed to you a minute later
Helen (new customer), 07700 900614, BH14 Parkstone. End of tenancy clean, two-bed flat, keys back Friday.
Receptionist: Hi, you’re through to Sparkle Cleaning. Thanks for calling, I’m the automated assistant. Jo can’t get to the phone right now, but I can take your details so she can get back to you. Calls are recorded so nothing gets missed. What’s your name?
Caller: Hi, it’s Helen. I need an end of tenancy clean for a two-bed flat. We hand the keys back on Friday.
Receptionist: Thanks, Helen. Have you used Sparkle Cleaning before?
Caller: No, first time.
Receptionist: What’s the postcode of the flat?
Caller: BH14, in Parkstone.
Receptionist: And what’s the best number for Jo to ring you on?
Caller: 07700 900 614.
Receptionist: So that’s 07700 900 614. Is that right?
Caller: Yes, that’s it.
Receptionist: Thanks, Helen. Jo will ring you back about a quote, and I’m sending you a text now to confirm.
Set up
Three steps, and you keep your number
Tell us about your business
A short form made for cleaners:
- Your business name and first name
- Opening hours and where you are
- What your business does, in plain words
- Your prices, only if you want callers told
- Your booking or cancellation policy
- Whether customers ever need you urgently
- Anything else callers should know
Switch on divert
One code on your mobile sends calls you do not answer within 20 seconds to your While You Work line. Turn it off whenever you like.
Get the details in a minute
Every caller is greeted in your business name. You get the details a minute later, and the caller gets a text saying you will ring back.
Questions
Questions from cleaners
Will it quote for jobs?
No. It gives your prices if you have set them and the caller asks, and otherwise says you will quote. It never makes up a price.
Can it book cleans into my diary?
Yes, on the Business plan. It offers the caller your real free times, books the clean and texts them a confirmation, with your deposit link if you take deposits. On Pro it can text the caller your booking link instead, and on Starter it takes the details and tells the caller you will ring back.
Does it take commercial cleaning enquiries?
Yes. Offices, shops and one-off commercial cleans are taken the same way: what needs cleaning, where, when and the best number to ring back.
Will customers know it is not me?
It answers in your business name with a natural British voice, and the greeting tells every caller it is the automated assistant and that calls are recorded. It never pretends to be you.
How much does it cost?
Starter is £39, Pro £69 and Business £129 a month + VAT, for 50, 150 or 400 calls a month. The first 50 UK businesses get Pro for £49 a month + VAT for their first 12 months. There is no contract, and if you cancel within 14 days of your line going live you get a full refund.
More detail: how the AI receptionist works, the call answering service behind it, what a virtual receptionist does, what to charge as a cleaner, what a missed call costs, UK call answering prices and how we compare.
Fill the gaps in your diary without picking up the phone
Free for 7 days, no card. Pupils and clients who ring while you are busy get a proper answer, a text to say you will ring back, and on Pro your booking link. Plans from £39 a month plus VAT after that; Pro is £69, or £49 plus VAT for 12 months for the first 50 UK businesses.