Who it is for / Plumbers and heating engineers
An AI receptionist for plumbers and heating engineers.
You cannot answer with your arms under a sink or your head in a boiler. While You Work answers the calls you miss in your business name, finds out what the job is, where it is and how urgent it is, flags leaks and breakdowns as emergencies, and emails you the details a minute later. Urgent calls are texted to you straight away.
Hear a sample call free, no card needed, and you keep your own number. Ready to put it on your own line? Start a free 7-day trial, no card.
The first 50 UK businesses get Pro for £49 a month plus VAT for their first 12 months, then £69. Plans start at £39. Your line switches on as soon as you finish the set-up form, with a 7-day free trial first and a 14-day money-back guarantee once you pay.
On every call
What your receptionist asks
- What the job is, in the caller’s own words
- Where it is, at least the postcode or area
- How urgent it is, and whether water is still coming through
- The best number to ring back, read back to check it
- Your call-out fee, only if you have set one and they ask
Urgent jobs
Leaks and breakdowns go to the top
- Water coming through a ceiling
- A burst pipe
- No heating in winter
- No hot water
- A gas smell
- A caller who says it cannot wait
If a caller says they can smell gas, the receptionist tells them to open the windows, not to touch any switches, and to ring the National Gas Emergency line on 0800 111 999 as well.
What callers hear
An example call, word for word
The receptionist asks one thing at a time, checks the number back and never makes up a price. The details reach you by email a minute after the call, and by text straight away when it is urgent, on Pro and Business.
Texted to you straight away on Pro and Business
URGENT. Mark, 07700 900318, B13 Moseley. Boiler not working, no heating or hot water, red light flashing, code F28.
Receptionist: Hi, you’re through to Dave’s Plumbing and Heating. Dave’s out on a job, so I’m the automated assistant taking the details for a call back. Calls are recorded so nothing gets missed. What’s your name?
Caller: It’s Mark. Our boiler’s stopped working and we’ve got no heating or hot water.
Receptionist: Thanks, Mark. I’m sorry to hear that. Is the boiler showing any lights or an error code?
Caller: There’s a red light flashing and it says F28.
Receptionist: Thank you. With no heating or hot water I’ll mark this as urgent so Dave sees it first. What’s your postcode?
Caller: B13, in Moseley.
Receptionist: And what’s the best number for Dave to ring you on?
Caller: 07700 900 318.
Receptionist: So that’s 07700 900 318. Is that right?
Caller: Yes, that’s right.
Receptionist: Thanks, Mark. Dave will ring you back as soon as he can, and I’m sending you a text now to confirm.
Set up
Three steps, and you keep your number
Tell us about your business
A short form made for plumbers:
- Your business name and first name
- Working hours and the area you cover
- What you do, in plain words
- Your call-out fee, only if you want callers told
- Whether you take emergencies out of hours
- Anything else callers should know
Switch on divert
One code on your mobile sends calls you do not answer within 20 seconds to your While You Work line. Turn it off whenever you like.
Get the details in a minute
Every caller is greeted in your business name. You get the details a minute later, and the caller gets a text saying you will ring back.
Questions
Questions from plumbers
Does it handle emergency call-outs?
Yes. Leaks through a ceiling, burst pipes, no heating in winter, no hot water and gas smells are flagged as urgent and, on Pro and Business, texted to you straight away. You choose whether callers are told you do out-of-hours emergencies or that you will ring back in working hours.
What happens if someone smells gas?
The receptionist tells the caller to open the windows, not to touch any switches, and to ring the National Gas Emergency line on 0800 111 999 as well, then takes their details and flags the call as urgent.
Can it tell callers I am Gas Safe registered?
Yes. Anything you put in the "anything else callers should be told" box, such as your Gas Safe number, the areas you cover or payment methods, is used on every call.
Will it quote for jobs?
No. It gives your call-out fee if you have set one and the caller asks, and says you will quote the job yourself. It never makes up a price.
Can it book jobs into my diary?
Yes, on the Business plan. It offers the caller your real free times, books the job and texts them a confirmation with your deposit link. On Pro it can text the caller your booking link instead, and on Starter it takes the details and tells the caller you will ring back.
How much does it cost?
Starter is £39, Pro £69 and Business £129 a month + VAT, for 50, 150 or 400 calls a month. The first 50 UK businesses get Pro for £49 a month + VAT for their first 12 months. There is no contract, and if you cancel within 14 days of your line going live you get a full refund.
More detail: how the AI receptionist works, the call answering service behind it, what a virtual receptionist does, what to charge as a plumber, what a missed call costs, UK call answering prices and how we compare.
Source: Fix Radio survey of more than 220 UK tradespeople, reported by PHAM News, October 2022.
Try it on the calls you miss this week
Free for 7 days, no card, and you keep your own number. The next time you are under a sink or up a ladder, your receptionist takes the call and the details are in your inbox before you have washed your hands. Plans from £39 a month plus VAT after that, and the first 50 UK businesses get Pro for £49 plus VAT for 12 months.
Also set up for electricians, builders, roofers, locksmiths, carpenters and joiners, painters and decorators, and for every other kind of business.