Alternatives / Team Connect
Team Connect or While You Work: which suits your business?
Team Connect sells UK business phone numbers with an AI receptionist built in, plus SMS and email marketing. Its plans are Starter at £9.99 a month (a number and call divert, with no AI minutes), Lite at £19.99 with 30 AI minutes, Business Pro at £79.99 with 250 AI minutes and Enterprise at £199.99 with 750 AI minutes. Extra AI minutes come in packs: 150 for £34.99, 500 for £99.99 and 1,000 for £169.99. Its terms say prices exclude VAT unless stated, minutes are usually rounded up to the whole minute, and plans renew monthly until you cancel from the dashboard. When the AI minutes reach zero, calls go to your transfer number. We did not find a free trial on its pricing page.
Prices checked on team-connect.co.uk on 24 October 2026. Always confirm current prices with each provider.
Price at a glance
Team Connect price compared with While You Work
| Team Connect | While You Work | |
|---|---|---|
| Monthly price | Lite £19.99, Business Pro £79.99, Enterprise £199.99, plus VAT | Starter £39, Pro £69, Business £129 a month + VAT |
| What the price covers | 30, 250 or 750 AI minutes a month, plus a business number and landline minutes | 50, 150 or 400 calls, each counted once up to 10 minutes |
| More AI minutes | 150 for £34.99, 500 for £99.99 or 1,000 for £169.99 | Extra calls at 60p, 50p or 40p + VAT, no minutes |
| Trial | No free trial listed on its pricing page | 7-day free trial with no card, then a 14-day money-back guarantee once you pay |
| Contract | None, renews monthly until you cancel | None, cancel any time |
The short answer
Choose Team Connect if you want a new business landline, call divert and an AI receptionist from one company, or you want SMS and email marketing on the same account. Choose While You Work if you mainly want the calls you miss answered and the details sent to you. Team Connect’s £19.99 Lite plan includes 30 AI minutes a month, and its prices are before VAT. While You Work is £39 + VAT for 50 calls on Starter and £69 + VAT for 150 calls on Pro, each counted once up to 10 minutes. Both show prices before VAT.
Side by side
Team Connect and While You Work compared
| Team Connect | While You Work | |
|---|---|---|
| Price | Lite £19.99, Business Pro £79.99, Enterprise £199.99 a month. Prices exclude VAT unless stated | Starter £39, Pro £69 or Business £129 a month + VAT. The first 50 UK businesses get Pro for £49 a month + VAT for their first 12 months, then £69 |
| How you pay | Monthly plan with AI minutes and landline minutes, usually rounded up to the whole minute; top-up packs when they run out | Flat monthly plan with a set number of calls, then a set price for each extra call. A call counts once however long it lasts, up to 10 minutes |
| Calls included | 30, 250 or 750 AI minutes a month; extra packs of 150 for £34.99, 500 for £99.99 or 1,000 for £169.99 | 50 calls on Starter, 150 on Pro, 400 on Business, each counted once up to 10 minutes; extra calls 60p, 50p or 40p + VAT |
| Who answers | AI receptionist; 24/7 human backup is listed on Enterprise only | AI receptionist with a separate script and set-up form for each kind of business |
| Hours | 24/7 | 24 hours a day, 365 days a year |
| Trial | No free trial listed on its pricing page | 7-day free trial with no card, up to 30 calls or 60 minutes, then a card keeps the line or it stops. Once you pay, a money-back guarantee: cancel within 14 days of your line going live for a full refund |
| Contract | None, renews monthly; cancel from the dashboard, effective at the end of the billing period | None, cancel any time |
| After the call | Call transcripts and SMS and email analytics; call recording from Business Pro | Details by email a minute after the call on every plan, and on Pro and Business a text straight away for urgent calls, which can also be put through to your phone |
| Call transfer | Call divert to mobile on every plan; when AI minutes run out, calls go to your transfer number | Urgent calls put through to your phone on Pro and Business, if you switch it on |
| Type of service | Business phone system with an AI receptionist | AI receptionist |
Choose Team Connect if
- You want a business landline number and the AI receptionist from one supplier
- You want SMS or email marketing on the same account
- You need several numbers or locations on one plan
- You want card payments taken, which it lists from Business Pro
Choose While You Work if
- You want a set number of calls, 50, 150 or 400, with no AI minutes to watch
- You want calls still answered when you go over, at a set price a call
- You want the receptionist set up for your kind of business from a short form
- You want the details emailed to you a minute after the call and urgent calls texted straight away
Switching
How to switch in three steps
Check your notice
Look at your current provider’s terms for any notice period or unused credit.
Tell us about your business
A short form for your kind of business: hours, area, services and what callers should be told.
Change your divert
Point divert-on-no-answer at your While You Work number. Your callers keep ringing the same number.
Want the full picture on UK prices? Read how much a call answering service costs in the UK. And how ours works: a call answering service that answers in your name, or a virtual receptionist for the wider job.
Other comparisons: Moneypenny, ReceptionHQ, Jodie, Cyberstaff, Answer.co.uk, Face For Business, Answer4u, IONOS AI Receptionist, Fasthosts AI Receptionist, The Answer Centre, Vocalenda, AnswerConnect.
Questions
Team Connect alternative FAQs
What is Team Connect?
Team Connect, also written Team-Connect, is a UK business phone company. It sells landline numbers with call divert, an AI receptionist that answers on those numbers, and SMS and email marketing. Team-Connect Limited is registered in England and Wales.
How much does the Team Connect AI receptionist cost?
The AI receptionist starts on the Lite plan at £19.99 a month with 30 AI minutes. Business Pro is £79.99 with 250 AI minutes and Enterprise £199.99 with 750. Extra AI minutes cost £34.99 for 150, £99.99 for 500 or £169.99 for 1,000. Its terms say prices exclude VAT unless stated otherwise.
What happens when Team Connect’s AI minutes run out?
Its terms say calls divert to your transfer number when the AI minutes reach zero. If your landline minutes run out too, calls are rejected until you top up. While You Work has no minute allowance: each plan covers a set number of calls, each counted once up to 10 minutes, and calls over that are still answered at 40p to 60p each + VAT.
Is Team Connect cheaper than While You Work?
For very few calls, yes. Lite is £19.99 plus VAT, £23.99 including VAT, for 30 AI minutes. If you need more than that, Business Pro is £79.99 plus VAT, £95.99 including VAT, for 250 AI minutes. While You Work Starter is £39 plus VAT for 50 calls, and Pro is £69 plus VAT for 150 calls.
Sources, checked 24 October 2026: Team Connect pricing, Team Connect terms, Team Connect home. Team Connect is a trademark of its owner. While You Work is not connected with Team Connect.
See what it does with your own missed calls
Start a free 7-day trial with no card, or ring 01202 144997 and hear our own receptionist answer. Priced per call, not per minute: Starter £39 and Pro £69 a month plus VAT, with a 7-day trial first and a 14-day money-back guarantee once you pay.