Call forwarding / T-Mobile
T-Mobile call forwarding codes and settings
T-Mobile uses the standard forwarding codes. There is a code for each situation and a matching code to turn it off. Metro by T-Mobile and most brands on the T-Mobile network work the same way.
In the codes below, number means the 10-digit number you want calls to go to, area code included, no spaces or dashes. For example 5125550147.
The codes
T-Mobile call forwarding codes
| What you want | Turn on | Turn off |
|---|---|---|
| Forward calls you don't answer, are busy on, or can't receive (all three) | **004*number# | ##004# |
| Forward only calls you don't answer | **61*number# | ##61# |
| Forward only when you are on another call | **67*number# | ##67# |
| Forward only when your phone is off or has no signal | **62*number# | ##62# |
| Forward every call (your phone will not ring) | **21*number# | ##21# |
| Turn off all forwarding | n/a | ##002# |
For a small business, **61*number# or **004*number# is usually right: your phone rings first and the calls you miss are forwarded. Open the keypad, type the code with the 10-digit number, press call and wait for the confirmation on screen.
If your phone rejects the code, try the number with a 1 in front, for example **61*15125550147#.
On most T-Mobile plans forwarded calls use your plan minutes, and most plans are unlimited. Prepaid plans can differ.
Turning it off
How to turn off call forwarding on T-Mobile
Dial the matching off code, for example ##61# or ##004#, and press call. Your phone shows a message when it is done.
##002# turns off every kind of forwarding at once. It also clears forwarding to your voicemail until you set it again.
Without a code
From your phone's settings
iPhone: Settings, then Phone (or Apps, then Phone on newer iOS), then Call Forwarding. This forwards every call; for missed calls only, use **61* or **004*.
Android: Phone app, three-dot menu, Settings, then Calls or Supplementary services, then Call forwarding, where you can usually choose "when unanswered", "when busy" and "when unreachable".
Fixes
If the code does not work
- Type the whole code, including both stars at the start and the # at the end, with no spaces.
- Turn off Wi-Fi Calling, set the code again, then turn it back on. This is the most common fix on T-Mobile.
- On an iPhone, turn off Live Voicemail if missed calls still go to voicemail.
- Some prepaid and business plans handle forwarding differently. Ask T-Mobile for "conditional call forwarding".
- Test it: ask someone to call your cell and let it ring out.
Source: the standard GSM forwarding codes used by T-Mobile, checked against carrier and industry guides in October 2026. Carriers change their codes and plans from time to time; if something here does not match what your phone does, check with T-Mobile.
With a receptionist
Forwarding your missed calls to a receptionist
The most useful setup for a small business is to forward only the calls you don't answer. Your phone rings as normal; when you are on a job and can't pick up, the call goes to your While You Work number and our AI receptionist answers in your business name, takes the details and emails them to you within a minute.
When you sign up, your setup page shows the exact T-Mobile code with your While You Work number already in it, so there is nothing to type wrong. See how it works.
The same setup covers nights and weekends: see our after-hours answering service. If you keep voicemail for the calls you don't forward, our business voicemail greetings page has scripts you can copy.
Questions
T-Mobile call forwarding questions
What is the T-Mobile call forwarding code?
Dial **21* then the 10-digit number and # to forward every call, or **61* then the number and # to forward only calls you do not answer. **004* covers missed, busy and unreachable calls together.
How do I turn off call forwarding on T-Mobile?
Dial the matching off code, such as ##21#, ##61# or ##004#, and press call. ##002# turns off all forwarding at once.
How do I set call forwarding on an iPhone with T-Mobile?
Settings, then Phone, then Call Forwarding forwards every call. To forward only missed calls, dial **61* followed by the 10-digit number and # from the keypad instead.
Does Metro by T-Mobile use the same codes?
Metro by T-Mobile and most brands on the T-Mobile network accept the same codes. If one does not work, ask your carrier for conditional call forwarding.
Hear what it does with your own missed calls
Call (866) 977-5432 toll-free and hear our own receptionist answer, or talk to Ellie in your browser. Priced per call, not per minute: Starter $39 and Pro $79 a month, with a 14-day money-back guarantee. US sign-ups open in November.