Who it is for / Plumbers
A plumbing answering service that picks up when you can't
You can't answer with your arm behind a toilet or your head under a sink. The caller with a leaking water heater won't wait for a callback that might come tomorrow. While You Work is an AI receptionist that answers in your business name, finds out what is leaking and where, and gets it to you within a minute.
US sign-ups open in November. The first 50 US businesses get Pro for $59 a month for their first 12 months, then $79. Plans start at $39. 14-day money-back guarantee from the day your line goes live, and no contract.
On every call
What your receptionist asks
- What the problem is: leak, clog, water heater, new fixture
- Whether water is still running and if they have shut it off
- The address and zip code
- Whether it is a house, apartment or business
- The best number to call back
You can add your own questions in your setup.
Urgent jobs
What it treats as urgent
- Active leaks and burst pipes
- Water coming through a ceiling
- No water at all
- Sewer backups
If you have switched on call transfer, urgent callers are put through to your cell. If you can't pick up, you get the call marked URGENT by email and notification.
What callers hear
How a call might go, word for word
The receptionist asks one thing at a time, checks the number back and never makes up a price. Within a minute of the call ending, you get the details by email and as a phone notification, with the recording and a transcript.
An example with a made-up business, not a recording of a real call.
You keep your own number and turn it on with one of our call forwarding codes. Calls at night and on weekends are answered on the same plan: see our after-hours answering service. What each plan includes is on the pricing page.
Receptionist: Hi, you've reached Rivera Plumbing. I'm Ellie, their AI assistant. This call is recorded so they get your details right. How can I help?
Caller: My water heater is leaking all over the garage floor.
Receptionist: I'm sorry to hear that. Is it still leaking now, or have you been able to turn the water off to it?
Caller: Still leaking. I don't know where the valve is.
Receptionist: Okay, I'm marking this as urgent for Luis. Can I get your name and the address, with the zip code?
Set up
Three steps, and you keep your number
Tell us about your business
A short form made for plumbers: your hours, the area you cover by city or zip code, the work you take on, your rates if you want callers told, and whether you take emergency calls after hours.
Turn on call forwarding
One code on your cell sends the calls you don't answer to your local While You Work number. Turn it off whenever you like.
Get the details in a minute
Every caller is greeted in your business name. You get the details a minute later by email and as a phone notification.
Questions
Questions from plumbers
Can it give my service call fee?
Yes, if you want it to. Put your trip charge or diagnostic fee in your setup and the assistant will tell callers when they ask. If you leave it blank, it says you will go over pricing when you call back. It never makes up a quote.
What about calls at 2am?
It answers every hour of the day. You choose whether after-hours callers are told you will call in the morning, or whether urgent calls are put through to you.
More detail: how it works, what each part does, what a missed call costs and how we compare on price.
Be one of the first 50 US businesses
US sign-ups open in November. The next time you are under a sink or up on a roof, your receptionist takes the call and the details are in your inbox before you have washed your hands. Plans from $39 a month, and the first 50 US businesses get Pro for $59 a month for their first 12 months, with a 14-day money-back guarantee and no contract.
Also set up for electricians, HVAC companies, roofers, landscapers, cleaning companies, general contractors, and for every other kind of business.