Features
Start with the phone. Add the rest when your customers need it.
Phone answering comes first, because the phone is where most work is lost, and it is on every plan. Urgent call transfer and website chat are on Pro. Calendar booking, email replies and Facebook and Instagram messages are on Business. Every channel shares one knowledge of your business, so every channel gives the same answer.
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Phone answering Every plan
Missed calls answered in your business name, 24/7, with the details in your inbox within a minute.
Your assistant answers 24 hours a day, 7 days a week. It says your business name, says it is an AI assistant and that the call is recorded, then asks the questions your trade needs: what the job is, where it is, how soon they need you, and the best number to call back. It reads the phone number back to the caller so you are not chasing a wrong digit later, handles one question at a time and ends sales calls before they take up your inbox.
What changes for you
- Set up for your trade, with your hours, service area and rates
- Spam and sales calls filtered out
- Every call recorded and transcribed
- After-hours callers told what happens next, in the way you choose
On every plan, from $39 a month.
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Urgent calls Pro and Business
Urgent callers put through to your cell, and marked URGENT in your inbox if you cannot pick up.
You decide what counts as urgent for your business: a flooded basement, no heat, a roof leaking in a storm. When you switch on call transfer, the assistant can put those callers straight through to your cell. If you don't pick up, it takes the details and marks the call URGENT. Transfer works when you forward only the calls you miss. If you forward every call to us, urgent calls come to you as an URGENT email and notification instead.
What changes for you
- You choose which calls count as urgent
- Transfer is off until you turn it on
- Urgent calls sit at the top of your list
On Pro, $79 a month, and Business.
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Website chat Pro and Business
A chat window on your website that answers questions and takes details for a callback while you are on a job.
One line of code adds a chat window to your website. It answers questions about your services, area and hours with the same knowledge as your phone assistant, and takes the visitor's details for a callback. You can reply to any chat yourself from the app, and the assistant steps back until you hand it over.
What changes for you
- Same answers as on the phone
- Reply from your phone
- Every chat lands in the same inbox as your calls
On Pro, $79 a month, and Business.
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Calendar booking Business
Estimate visits and regular jobs booked into your calendar on the call, from the times you are actually free.
Set your working hours, days off and the jobs you take. The assistant offers callers your real free times and books the one they pick, so an estimate visit or a regular clean can be set up while you are on another job. Bookings show up in your phone's calendar.
What changes for you
- Only offers times you are free
- Works from calls and website chat
- You can move or cancel any booking
On the Business plan, $149 a month.
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Email replies Business
Enquiry emails answered in minutes with the right questions asked, and drafts for anything that needs you.
Forward the enquiries you already get, or use your own enquiry address. Routine questions get a proper reply in your business name within minutes and the details are captured. Quotes, prices and dates are drafted for you to check and send, never sent without you.
What changes for you
- Same-day replies without evening admin
- No lead buried under supplier emails
- You stay in control of quotes
On the Business plan, $149 a month.
The app
Everything from your phone
The While You Work app for iPhone and Android puts your calls and chats in one list, newest first, with urgent ones at the top. Tap a call to read the summary, play the recording, or call the customer back from your own phone. The app is going through App Store and Google Play review now. Until it is listed, the same features work in your web dashboard, which you can add to your home screen.
Answering on and off
One switch. Turn answering on when you start a job and off when you are free to take calls yourself.
Notifications
Choose every call, urgent calls only, or none. Every call is emailed to you within a minute either way.
Reply to website chats
Take over a chat from your phone, then hand it back to the assistant when you're done.
Won it
When a call turns into a job, tap Won it and enter what it was worth in dollars. You see a running total of the work your receptionist found you each month.
Ask about your calls
Type a question in plain words, like "who called about a water heater this week?", and get the answer from your own call history.
Your knowledge, kept current
Hours, area, services, rates, what you will and will not do. Change it once and every channel answers the new way.
Coming later in the US
Texts, once the carriers approve us
Text alerts to you Coming soon
US carriers require businesses to register before sending texts. Our registration is in progress. Until it is approved, alerts come by email and app notification.
A text summary to your caller Coming soon
Each business that texts its callers has to register with the carriers separately. We will add this as an option once our own registration is done.
Where your data is kept
Your account and call records are on our servers in London, England. To answer each call, the audio and transcript are also processed by our voice and AI providers. Recordings are deleted after 30 days and transcripts after 12 months. We do not sell your callers' details.
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Facebook and Instagram Business
Facebook and Instagram messages answered right away, because that is where a lot of local work starts.
Messenger and Instagram DMs are answered in your voice with the same knowledge as your phone line. Enquiries become callbacks in your inbox rather than unread notifications.
What changes for you
On the Business plan, $149 a month.