Who it is for / General contractors
An answering service for contractors and remodelers
A remodeling lead can be worth tens of thousands of dollars, and it usually calls three contractors. While You Work is an AI receptionist that answers while you are on site, asks what the project is, the timeline and whether they have plans, and gets the lead to you before the other two call back.
US sign-ups open in November. The first 50 US businesses get Pro for $59 a month for their first 12 months, then $79. Plans start at $39. 14-day money-back guarantee from the day your line goes live, and no contract.
On every call
What your receptionist asks
- The project: kitchen, bath, addition, deck, repair
- Rough timeline and whether they have plans or a designer
- Whether they own the property
- The address and zip code
- How they heard about you
You can add your own questions in your setup.
Urgent jobs
What it treats as urgent
- Problems on a current job site
- Storm or water damage needing a quick repair
Current clients can be flagged so their calls never wait behind new leads.
What callers hear
How a call might go, word for word
The receptionist asks one thing at a time, checks the number back and never makes up a price. Within a minute of the call ending, you get the details by email and as a phone notification, with the recording and a transcript.
An example with a made-up business, not a recording of a real call.
You keep your own number and turn it on with one of our call forwarding codes. Calls at night and on weekends are answered on the same plan: see our after-hours answering service. What each plan includes is on the pricing page.
Receptionist: Hi, you've reached Oakline Builders. I'm Ellie, their AI assistant. This call is recorded so they get your details right. How can I help?
Caller: We're thinking about redoing our kitchen next spring.
Receptionist: Great. Are you thinking of keeping the same layout, or moving walls and plumbing around?
Caller: Probably opening it up into the dining room.
Receptionist: Got it. Do you already have plans or a designer, or would you want Tom to help with that?
Set up
Three steps, and you keep your number
Tell us about your business
A short form made for general contractors: your hours, the area you cover by city or zip code, the work you take on, your rates if you want callers told, and whether you take emergency calls after hours.
Turn on call forwarding
One code on your cell sends the calls you don't answer to your local While You Work number. Turn it off whenever you like.
Get the details in a minute
Every caller is greeted in your business name. You get the details a minute later by email and as a phone notification.
Questions
Questions from general contractors
Can it screen out small jobs I don't take?
Yes. Tell it the work you don't do, or a minimum job size. It tells those callers politely and still sends you their details, so you can refer them on.
Can it track which leads turned into work?
Tap Won it on a call in the app and enter the contract value. Your dashboard adds up the work that came through your receptionist.
More detail: how it works, what each part does, what a missed call costs and how we compare on price.
Be one of the first 50 US businesses
US sign-ups open in November. The next time you are under a sink or up on a roof, your receptionist takes the call and the details are in your inbox before you have washed your hands. Plans from $39 a month, and the first 50 US businesses get Pro for $59 a month for their first 12 months, with a 14-day money-back guarantee and no contract.
Also set up for plumbers, electricians, HVAC companies, roofers, landscapers, cleaning companies, and for every other kind of business.