Who it is for / HVAC companies
An HVAC answering service for no-heat and no-AC calls
The first cold night of the year, everyone's furnace fails at once, and you're on a roof replacing a condenser. While You Work is an AI receptionist that answers each caller in your company name, asks what the system is doing and how old it is, and lines the calls up for you by urgency.
US sign-ups open in November. The first 50 US businesses get Pro for $59 a month for their first 12 months, then $79. Plans start at $39. 14-day money-back guarantee from the day your line goes live, and no contract.
On every call
What your receptionist asks
- Heating, cooling or both, and what it is doing or not doing
- Furnace, heat pump, boiler or central air, and roughly how old
- Whether there are elderly people, babies or health conditions in the home
- The address and zip code
- Whether they are a maintenance plan customer
You can add your own questions in your setup.
Urgent jobs
What it treats as urgent
- No heat in freezing weather
- No AC in extreme heat with someone vulnerable at home
- A gas smell (the caller is told to leave and call the gas utility or 911 first)
- Carbon monoxide alarm sounding (the caller is told to get out and call 911)
You choose the temperatures and situations that count as urgent for your business, and whether urgent callers are put through to your cell.
What callers hear
How a call might go, word for word
The receptionist asks one thing at a time, checks the number back and never makes up a price. Within a minute of the call ending, you get the details by email and as a phone notification, with the recording and a transcript.
An example with a made-up business, not a recording of a real call.
You keep your own number and turn it on with one of our call forwarding codes. Calls at night and on weekends are answered on the same plan: see our after-hours answering service. What each plan includes is on the pricing page.
Receptionist: Hi, you've reached Summit Heating and Air. I'm Ellie, their AI assistant. This call is recorded so they get your details right. How can I help?
Caller: Our furnace is blowing cold air and it's 20 degrees out.
Receptionist: That's no good in this weather. Is anyone at home who's elderly, very young or unwell?
Caller: My mom lives with us, she's 84.
Receptionist: Thank you. I'm marking this as urgent for the team. What's the address, including the zip code?
Set up
Three steps, and you keep your number
Tell us about your business
A short form made for HVAC companies: your hours, the area you cover by city or zip code, the work you take on, your rates if you want callers told, and whether you take emergency calls after hours.
Turn on call forwarding
One code on your cell sends the calls you don't answer to your local While You Work number. Turn it off whenever you like.
Get the details in a minute
Every caller is greeted in your business name. You get the details a minute later by email and as a phone notification.
Questions
Questions from HVAC companies
Can it handle maintenance plan customers differently?
Yes. Tell it in your setup how plan customers should be treated, for example priority callbacks, and it asks every caller whether they are on a plan.
Can it book tune-ups?
Yes, with calendar booking. Spring and fall tune-ups can be booked into your free slots while you are on other jobs.
More detail: how it works, what each part does, what a missed call costs and how we compare on price.
Be one of the first 50 US businesses
US sign-ups open in November. The next time you are under a sink or up on a roof, your receptionist takes the call and the details are in your inbox before you have washed your hands. Plans from $39 a month, and the first 50 US businesses get Pro for $59 a month for their first 12 months, with a 14-day money-back guarantee and no contract.
Also set up for roofers, landscapers, cleaning companies, general contractors, plumbers, electricians, and for every other kind of business.